Mitel Forums - The Unofficial Source
Mitel Forums => Mitel Software Applications => Topic started by: Tech Electronics on December 21, 2016, 01:58:41 PM
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OS: Microsoft Server 2012 R2
CSM: 6.2
Issue: Applications such as Realviewer or Real-Time Reporter Pro were unable to access the database directory after the server's IP Address had changed.
Resolution: Open up Regedit and verify and/or change the following entry.
HKEY_LOCAL_MACHINE
-SOFTWARE
--Wow6432Node
---Mitel
----CSM
-----Server
------Database
-------RemoteServerName REG_SZ {server IP Address} <- This IP Address will not change when the PC IP Address changes. Apparently this is a known, but undocumented issue.
Close out of Regedit and start up Realviewer or any application and verify that it is now able to see the database.