Mitel Forums - The Unofficial Source
Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: august on December 20, 2016, 02:19:57 PM
-
User A forward is phone to User B.
Someone call User A, if User B does not answer, the call reroute 1st Alt will send the caller to VM of User A. Is there an option that I don't know that can send the call to th VM of User B ans not User A like it does?
MCD 6.0SP3 with Nupoint.
Thanks
-
We get this question all the time.
Hopefully Mitel fix this in a future version.
My impression so far is the only way to prevent this undesirable behaviour is to forward the call to a Hunt Group of type NameTag, but it's a bit of a rigmarole to setup, and not very practical to setup for hundreds of users.
I try to convince the users to fix it by creating a rule in their email inbox to forward the voicemail messages when they arrive. The users are rarely impressed by this.
-
You could also do the acd path thing to break this behavior
-
I will try the acd path!!!
-
Nametag isn't the way to go, has undesired affects. I would use them only for their desired purpose.
-
You could also do the acd path thing to break this behavior
How does that work?
-
You create a path and have it set to queue without logged in agents, interflow after a second to an extension cfa to vm. I think it will be the ext that's passed
-
For ACD, your Agents need licences, but you can create paths without needing licences?
-
Just use an ACD Express Path...
-
You can create paths without licenses
-
If this is the embedded VM and you want the call to go to user B, can't we do this:
User A = 1111
User B = 2222
Create ACD path *2222, no agents, 1 sec queue time. Interflow to VM.
Ralph