Mitel Forums - The Unofficial Source
Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: Crowtalks on December 20, 2016, 12:44:54 PM
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Customer wanted a new ring group set up to ring with voicemail overflow between 6:30 - 2:30, but they want it to go directly to voicemail after 2:30. My old mind can't recall how to force it to night schedule...
Thanks, Jim
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Customer wanted a new ring group set up to ring with voicemail overflow between 6:30 - 2:30, but they want it to go directly to voicemail after 2:30. My old mind can't recall how to force it to night schedule...
Thanks, Jim
Give everyone a group presence key for the group, if everyone logs out of the group it will go to the overflow point.
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The latest version of MCD has better scheduling for things like this
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Give everyone a group presence key for the group, if everyone logs out of the group it will go to the overflow point.
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Are we talking ACD or can I do that with a simple ring group?
Jim
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I do it with Ring Groups - just give them a "Group Presence" key on their handsets and get on the Controller and view the ring group member presence when you press the key on and off.
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OK, awesome. I installed this and a couple of other 3300 systems four years ago and except for a couple of upgrades, the customers haven't really wanted much in the way of change to the day night schedules and I had almost forgotten how set schedules...this solution, however, sound like it is easier than scheduling. Thanks guys!