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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: cg1 on December 13, 2016, 09:17:35 AM

Title: Auto-Attendant redirect to operator
Post by: cg1 on December 13, 2016, 09:17:35 AM

We are using the embed Mitel voicemail as a multi-level auto-attendant for incoming calls, how can we configure it so if the caller does not choose and option after a set amount of time it automatically forwards the call to the operator (option 0)

Title: Re: Auto-Attendant redirect to operator
Post by: johnp on December 15, 2016, 05:37:59 PM

isn't that what it does by default, goes to mailbox operator?

Title: Re: Auto-Attendant redirect to operator
Post by: sarond on December 16, 2016, 01:04:26 AM

The problem with a menu node mailbox is that the greeting will play 3 times before sending you to the operator. This is not always desired.
There is no way to change this.