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Mitel Forums => Mitel Software Applications => Topic started by: rljc14 on December 12, 2016, 11:45:24 AM

Title: Micollab for Mobile "manage status" (iphone)
Post by: rljc14 on December 12, 2016, 11:45:24 AM

MCD 7.2
Mas / Micollab 7.2

Just setup Micollab Mobile, everthing appears to work except making either the desk phone or the mobile softphone ring depending whether the user is in or out of the office. The user wants to change their presence from the mobile client.

The status changes on the phone client saying they are in or out but still both phones allways ring.

I have tried MDUG's and Personal ring groups.

Any thoughts please

Title: Re: Micollab for Mobile "manage status" (iphone)
Post by: ZuluAlpha on December 22, 2016, 11:11:25 AM

Are their status in the client configured correctly for "in the office" and "out of the office?" If they have a personal ring group and both cell and softphone are checked in each status I could see this happening.