Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: cholzhauer on December 02, 2016, 08:20:19 AM

Title: Call log?
Post by: cholzhauer on December 02, 2016, 08:20:19 AM

I'm wondering if the phone system stores a log of the path a call took...I have someone asking why a call was routed to a certain spot, and rather than stepping through programming, I'd like to pull up the log and have the phone system tell me what happened.

Title: Re: Call log?
Post by: dwayneg on December 02, 2016, 09:18:09 AM

You can see call path in Call Center Suite reporting, but not easily available otherwise.