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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: dust8103 on November 23, 2016, 11:30:52 AM

Title: Can't find where to delete number
Post by: dust8103 on November 23, 2016, 11:30:52 AM

I am trying to create a new user (agent). Our users sync with Active Directory.

When i try and save the new user in Manage Detained Entries I get an error saying the The directory number already exists.

I cant find any trace of the user or number in MiVoice Business. When I do a locate number in maintenance commands. It says the number refers to a Superset 5020 IP.

Can anyone please advice how I can find where to remove 7*562 from?

Thanks

Title: Re: Can't find where to delete number
Post by: lundah on November 23, 2016, 01:24:40 PM

The system told you. It's a multiline IP set.

Title: Re: Can't find where to delete number
Post by: ralph on November 23, 2016, 01:46:16 PM

Because the set is a 5020 that would suggest to me that it's assigned to something like voice mail.
What do you get when you call it?

Ralph

Title: Re: Can't find where to delete number
Post by: petr.necas on November 24, 2016, 02:59:34 AM

I would try to search in the "Multiline IP Sets" form for that device.

Title: Re: Can't find where to delete number
Post by: dust8103 on November 24, 2016, 04:24:17 AM

Guys thanks for you replies.  It was in the Mulitline IP sets.

Apologies if this was a stupid question. I have been handed a Mitel system to maintain with no experience!   :o

Title: Re: Can't find where to delete number
Post by: petr.necas on November 24, 2016, 05:07:22 AM

No problem, we are happy to help ;-)

Title: Re: Can't find where to delete number
Post by: lundah on November 28, 2016, 07:59:31 AM

I hope you confirmed the previously assigned set was not actually in use for something before you deleted it. Normally 5020 is the set type assigned to voice mail ports. Please get some training before getting too deep into the system, if you don't know what you're doing you can do some serious damage and leave your system in bad shape.

Title: Re: Can't find where to delete number
Post by: dust8103 on February 01, 2017, 11:48:48 AM

When I try and Delete a Multiline IP Sets i get a message saying 'The selected device is resilient. Please use User and Services Configuration form to delete the device.'
Can someone please advise what to do next to delete the device?

Thanks

Title: Re: Can't find where to delete number
Post by: ralph on February 01, 2017, 04:40:26 PM

You'll need to use the "User and Devices" form.

Ralph