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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: gordonf on November 17, 2016, 10:43:28 AM

Title: ring group
Post by: gordonf on November 17, 2016, 10:43:28 AM

hi there

im having difficulty getting ring groups to work - at all. any ideas as to what i am missing?

Title: Re: ring group
Post by: lundah on November 17, 2016, 10:57:51 AM

You might want to provide some details on what you're trying to accomplish and what exactly isn't working.

Title: Re: ring group
Post by: gordonf on November 17, 2016, 11:00:17 AM

 ;D a fair point well made.

I want incoming calls to go to another number if the number dialled doesnt answer.

i have put both numbers in a terminal cascade group.

Title: Re: ring group
Post by: lundah on November 17, 2016, 11:04:35 AM

And you set your timers accordingly? And there's no re-routing enabled on the number being dialed?

Title: Re: ring group
Post by: gordonf on November 17, 2016, 11:07:32 AM

no re routing

how should the timers be set?

Title: Re: ring group
Post by: lundah on November 17, 2016, 11:18:43 AM

The Cascade Ring timer is how long the call will ring before cascading to the next member of the group. Call Ringing Timer needs to be set longer than the Cascade Ring timer, otherwise the call will re-route or overflow before cascading to the next member. The "help" documentation should cover this.