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Mitel Forums => Mitel Software Applications => Topic started by: pakman on November 14, 2016, 04:12:16 PM

Title: CCM WEB Reporting
Post by: pakman on November 14, 2016, 04:12:16 PM

Hello,

I have been asked to look into the following. Manager was running reports for a certain time period on a particular day and there seems to be zero reports during this time. However, calls were being made etc. so there should be data. What's the best way of tracking down the root cause as to why reporting wasn't working?

Thanks,

Title: Re: CCM WEB Reporting
Post by: boycey9 on November 17, 2016, 12:45:12 PM

Run a summarise and try again, it under admin in the Client.
Check the SMDR and ACD files for the date in the PrarieFyre Data\Node directory