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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: petr.necas on November 07, 2016, 10:59:36 AM

Title: Diversion to internal vs external number
Post by: petr.necas on November 07, 2016, 10:59:36 AM

When a call is diverted to another internal extension the INVITE request contains Diversion header, but when the call is diverted to an external number (using a Speed Call) the Diversion header is not present in the INVITE request.

Is there any option that will enable Diversion header for external numbers?

I found the option "Include Diversion Header for EHDU" in SIP Peer Profile, but this will probably just work for the external hotdesk numbers, not for speed calls.

Title: Re: Diversion to internal vs external number
Post by: lundah on November 08, 2016, 09:51:41 AM

I would give that option a try anyway. Things don't always act the way you would expect to by the way the option is labeled.

Title: Re: Diversion to internal vs external number
Post by: petr.necas on November 08, 2016, 01:52:57 PM

I tried, but there wasn't any change in the outgoing INVITE request.

I'm talking to Mitel support about this issue already, I will share if there is any solution.