Mitel Forums - The Unofficial Source
Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: magnus on November 02, 2016, 09:52:00 AM
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I have a customer that is using paging in their office for safety concerns. However, a lot of the staff tend to put their phone in DND.
Is there a way someone can use an override command so that paging calls reach all users?
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Sorry, Do Not Disturb by definition prevents you from being disturbed, even by paging, There is no way to change this. Also, anyone on a call won't hear pages. If security is a concern I'd suggest adding "overhead" paging throughout the facility so that everyone can hear. Valcom, Viking and others can interface with the PBX so a single page from a phone will go to speakers plus any available phones.
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If users forward calls to VM instead of using DND, they can still receive pages... Otherwise what dwayneg says is accurate.
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Paging through phones should never be considered part of a safety or emergency plan, as a phone in use or DND will not receive pages. Entire sections of the building could be without coverage.