Mitel Forums - The Unofficial Source
Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: MStepan on October 26, 2016, 01:53:43 PM
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I've been looking for this for awhile now and must be either brain-dead or something. We have a Mitel CP5000 on version 6.0. Before we upgraded to 6.0, I had the admin console working fine on a Windows 7 machine and also subsequently after I upgraded it to Windows 10 (I think it might be important to note that it was INSTALLED when the computer was on Win7 but worked fine on Win10 after the Win7-->10 upgrade). So fast-forward a little to the Mitel upgrade from 5.x to 6.0 and the admin tool also has to have a corresponding upgrade. This is where I'm having a hard time believing everything has to lead to a dead-end. The new admin tool won't install on Win10. Really? A full year after Win10 is out? Or am I just not looking in the right place???
Thanks in advance. I've been using a VM running Win7 with the sole purpose of supporting this 1 application. I'd MUCH prefer to just run the app from Win10. Can someone help me with the how-to?
Mark
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MStepan,
What version of System Adminstration and Diagnostics are you trying to load? The latest version is 6.2.13.0 which comes with the 6.2.2.13 database programming should load up just fine. If you version of software on the system is below that then you will need the plugin for your version of database programming.
As for how long Windows 10 has been out has nothing to do with how fast they get around to supporting their product on it unfortunately
Thanks,
TE
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Thanks TE ... Sorry for the editorial comment about the length of time it takes (I know it can and does vary). I've been asking our vendor about this for a long time and not getting very good follow-up/through. I'll see if these specifics might help them help me get to something that works ... Thanks again!
FYI:
From the System Information tab:
> Release version: 6.0 SP3 PR3
> Call processing version 6.0.11.119
From the Mitel DB Programming Help menu:
> Database Programming Version: 6.0.11.84
> > DBProgramming.exe 6.0.4.0
> > CS5000SessMngr.exe 6.0.0.8
> Call Processing Version: 6.0.11.119
> Voice Processor Version: 6.0.11.117
> > Voice Processor: Unified Voice Messaging
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Install the 6.2.2.13 System Admin software over top of what you have, you will have 6.2 and 6.0 SP3 but it should work fine... Going forward, install the latest software then install the 6.0 DB programming plugin.
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Occasionally I have to right click and run as administrator to get it to install on windows 10. Haven't found a rhyme or reason as to why I do sometimes and not others.