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Mitel Forums => Mitel Software Applications => Topic started by: synthesis on October 22, 2016, 03:49:34 AM

Title: ALM0095 - Missing Devices Alarm (Account code) in Yoursite
Post by: synthesis on October 22, 2016, 03:49:34 AM

Hello. I have been receiving more than 80 notificatoins with the following alarm:

ALM0095 - Missing Devices Alarm

Each ALM0095 alarm shows an account code (used for making external calls) such as:

Details: 3300 ICP,AccountCode:3333 (AccountCode:3333)

The following article: http://micc.mitel.com/kb/KnowledgebaseArticle51550.aspx (http://micc.mitel.com/kb/KnowledgebaseArticle51550.aspx) on the ALM00095 alarm mentions that the cause of this is because the devices have not been programmed in Yoursite. However, I have synced Yoursite with the Mitel 3300 ICP and all extensions, agents and employees are up-to-date.

Looking at the Account Code section in Yoursite, it only has two entries. Could these alarms be firing off cause of this? And would there be a way to find out which account code belongs to which agent/employee, so that it can be added in Yoursite?

Title: Re: ALM0095 - Missing Devices Alarm (Account code) in Yoursite
Post by: synthesis on October 25, 2016, 07:35:37 AM

I was able to find out the account code of users by accessing the SMDR stream on the PBX.