Mitel Forums - The Unofficial Source

Mitel Forums => Mitel Software Applications => Topic started by: Gasmanz on October 19, 2016, 11:14:21 PM

Title: No Handoff in MiCollab desktop client
Post by: Gasmanz on October 19, 2016, 11:14:21 PM

We have a customer that has UCC v4 Premium licenses and they are not getting the hand off button in the MiCollab client active call box.

Has anyone else had this issue and were you able to fix it?

Title: Re: No Handoff in MiCollab desktop client
Post by: VinceWhirlwind on October 20, 2016, 12:09:21 AM

Check in MiCOllab, Applications, MiCollab Client Service, Features, LOicensed Features Usage, Mobile Handoff

Title: Re: No Handoff in MiCollab desktop client
Post by: Gasmanz on October 20, 2016, 12:46:30 AM

Yes that is enabled. We have already checked that.

Title: Re: No Handoff in MiCollab desktop client
Post by: rpasca on October 20, 2016, 09:45:43 AM

Does the user have another IP device set up under his username?

Title: Re: No Handoff in MiCollab desktop client
Post by: Gasmanz on October 20, 2016, 05:27:20 PM

The user has a Deskphone, MiCollab desktop client softphone, EHDU for mobile carrier and MiCollab mobile client softphone. All of which are in the same multi device group.

The incoming call screen popup will offer me a drop down next to the answer button that lets me direct the call to other active devices in the multi device group. So I know the group set up is working.

Any ideas?