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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: acetelecom89 on October 18, 2016, 02:24:58 PM

Title: Down Mitel 5000
Post by: acetelecom89 on October 18, 2016, 02:24:58 PM

There was a massive power failure in my customer's neighborhood and now the system can't reboot it has an error message System Alarm #10....10221 OFF HOOK what does that mean?

Title: Re: Down Mitel 5000
Post by: DND ON on October 18, 2016, 03:16:54 PM

Alarm 10 is a station off-hook alarm. It shouldn't prevent the system from rebooting.

Can you clear that alarm and check for any additional alarms?

Title: Re: Down Mitel 5000
Post by: NTEDave on October 19, 2016, 11:41:03 AM

I've seen that alarm on locked up systems, every phone shows Station Off Hook alarms.

Needed to unplug the system and power it back on to get it to come back up.