Mitel Forums - The Unofficial Source
Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: ausername on October 18, 2016, 02:00:16 PM
-
There's a cascade ring group that I'd like to put together that would involve dialing 9911 (9 being our code to dial out).
Here's the scenario i'm shooting for:
When a user picks up the phone, the ring group is being dialed automatically, no problems here.
The first extension will be rang for 5 seconds. If nobody pickups, the cascade group timer kicks in and goes to the next entry which would be a speed dial for 9911
The system isn't letting me enter a speed dial in a ring group. How could I work around that?
-
I think you can make that work with external hot desking.
Create an extension and hot desk it to the external number.
Requires an external hot desk license.
Ralph
-
You can't make a Speed Call number a member of a Ring Group, but you can set the Ring Group overflow point to be a Speed Call number.
If your Ring Group has no members present, it should go straight to the overflow point.
-
be careful with this one. if you are transfering to 911 and it is an emergency, sending to a non emergency ring group internally could open you up to a law suit and liability if a person does not get prompt care bacause you sent them to an internal ring group. if you accept that risk then the overflow is the way to go.
-
I would do the external hotdesk. If they want to go to 911, its likely the cost would be less than if they didn't. No price on life IMHO.
-
Thanks for the replies, really appreciated.
This configuration would be for a phone located outside a firehall. From my understanding, it's required by law to have a designated phone located outside the firehall that dials into the firehall and/or 911 emergency services.
The existing analogue system does the following:
Auto dial into firehall on handset pickup.
After 5 rings, dials 911 automatically.
-
Thanks for the replies, really appreciated.
This configuration would be for a phone located outside a firehall. From my understanding, it's required by law to have a designated phone located outside the firehall that dials into the firehall and/or 911 emergency services.
The existing analogue system does the following:
Auto dial into firehall on handset pickup.
After 5 rings, dials 911 automatically.
This can be easily replicated in the 3300, make the extension a Hotline to a ring group, then overflow the ring group to a speedcall that is 9911.