Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: maxbernard on October 17, 2016, 03:49:58 AM

Title: Ring group to embedded voicemail to keys on multiple keys
Post by: maxbernard on October 17, 2016, 03:49:58 AM

Mitel MiVB 7 with embedded voicemail.
 Hello

 This is an old one.

 DDI = 02034567890 which speed calls 7890 to 1771 (IVR)then schedule to message then to a ring group 6336.
 6336 if unanswered after 20 seconds goes to ACD path 5999 with interflow to 5998 which is a key on a phone. 5998 is a voicemail box and keys on phones are message waiting for 5998.
 Level 7 on MCD with embedded voicemail (no Nupoint).

 I have looked online and can see people using nametag groups but this doesn't work if you want the voicemail under a key.

 Question: IS THERE A WAY OF USING A RING GROUP DIVERTING TO VOICEMAIL WITH KEYS ON MULTIPLE PHONES FOR THE VOICEMAIL WITHOUT USING AN ACD PATH.
 I HAVE TRIED THE NAMETAG BUT IT WILL NOT ALLOW YOU TO PUT A KEY UNDER THE DEVISE?

Title: Re: Ring group to embedded voicemail to keys on multiple keys
Post by: VinceWhirlwind on October 17, 2016, 06:44:55 PM

can you make 5998 a phantom extension, CFA to VM, and then create the MWI key?

Title: Re: Ring group to embedded voicemail to keys on multiple keys
Post by: johnp on October 17, 2016, 06:48:14 PM

Nametag is used to break the original number dialed. Also ACD does this, if set up correctly