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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: magnus on September 30, 2016, 11:25:25 AM

Title: Slow ring on Bria
Post by: magnus on September 30, 2016, 11:25:25 AM

I have a client using a Bria softphone.
MiVoice Office 250 6.1.3.27

When someone calls his extension(or the system rings as part of the hunt group) it takes about 12 seconds before his phone starts to ring. Is there a setting somewhere to make this faster?

Title: Re: Slow ring on Bria
Post by: darrel on September 30, 2016, 04:30:54 PM

Does it happen when you use it in house, on the same network as the system.

Title: Re: Slow ring on Bria
Post by: darrel on September 30, 2016, 04:34:33 PM

The problem I have with Bria softphones is they seem to be easily hacked.

Title: Re: Slow ring on Bria
Post by: Tech Electronics on September 30, 2016, 05:15:04 PM

Magnus,

What you will need to do is tell us the version of software your Mitel 5000 is currently running; there may be a known issue with SIP on your version.

Next, have you looked at your SIP logs to see if there is an issue with the SIP protocol handshake to get the calls in the first place?

Darrel,

That is an unfair assessment of a product since it is the duty of the person setting it up to ensure that the system the softphone attaches to is secure; the softphone itself is not the issue most of the time.

Thanks,

TE

Title: Re: Slow ring on Bria
Post by: magnus on October 03, 2016, 04:00:09 PM

They are using a 250 version 6.1.3.27

I am not sure familiar with reading the SIP logs. There is a bunch of stuff in there, but I don't know what exactly I am looking for.

The customer is using the Bria on his VPN or locally only. And he is using a MAC.

This is happening either in house or when he is out of the office. Doesn't seem to matter.

Title: Re: Slow ring on Bria
Post by: Tech Electronics on October 03, 2016, 04:30:32 PM

Magnus,

Is this phone part of an actual Hunt Group or is this user setup for Dynamic Extension; possibly delayed?

Thanks,

TE

Title: Re: Slow ring on Bria
Post by: magnus on October 04, 2016, 11:40:47 AM

Not part of a hunt group. Or at least it does the same when you transfer directly to his extension.
DEE is turned off.

Title: Re: Slow ring on Bria
Post by: Tech Electronics on October 04, 2016, 01:17:37 PM

Magnus,

Well at this point you are going to need to turn on SIP Logs to see if there is an issue with the SIP integration.

How do you have this programmed in the system?

Thanks,

TE