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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: gimitel on September 29, 2016, 06:10:01 AM

Title: cannot Validate License
Post by: gimitel on September 29, 2016, 06:10:01 AM

Hi Friends,

I am having an issue to download the license from AMC.
The SWAS was expired but the was renewed. But still when trying to download the license i am gettingSystem Capacity Server Error: Attempt to activate the License Manager has failed. Error details can be found in the Maintenance and Software Logs.

From the pbx i can ping google dns, so i have connection on the internet. In the AMC i can see the that all have been downloaded !
But i have no license yet on the pbx.

Can someone help.

Thanks

Gimitel

Title: Re: cannot Validate License
Post by: sarond on September 29, 2016, 06:52:06 AM

Have you looked in the Maintenance and Software Logs? What does it tell you.

Title: Re: cannot Validate License
Post by: x-man on September 29, 2016, 06:58:44 AM

I wonder if you have tried to exceed some total that you are not allowed to exceed. For instance a max number of IP licences?

Look in your licensing page and see if it tells you anything there.

Title: Re: cannot Validate License
Post by: gimitel on September 29, 2016, 08:53:27 AM

I don’t have access to the pbx now, but what I remember is I saw the message that cannot validate license with AMC.
This is really strange. Is there a way I can download the licenses on mi laptop and load it offline onto the pbx?

I do have connection with the AMC, because yesterday when the AMC was down i received another error message. "Unable to set connection with AMC Error code 75"

Title: Re: cannot Validate License
Post by: x-man on September 29, 2016, 10:53:03 AM

Ah, sorry SWA is only done on the AMC so check your account on the AMC and see if it has SWA or not.

Title: Re: cannot Validate License
Post by: gimitel on September 29, 2016, 11:19:30 PM

Gents,

I contacted AMC. For some reason i forgot to program the Date and Time on the PBX.
That is way it was giving me error.

Thanks,

gimitel

Title: Re: cannot Validate License
Post by: acejavelin on September 29, 2016, 11:37:15 PM

Quote from: gimitel on September 29, 2016, 11:19:30 PM

Gents,

I contacted AMC. For some reason i forgot to program the Date and Time on the PBX.
That is way it was giving me error.

Thanks,

gimitel

Arrgghhh... If I had a dollar for every time I did that, well, lets just say I would have a few dollars. I usually realize it before opening a ticket with support, but it's got me a couple times over the years.

Title: Re: cannot Validate License
Post by: ralph on September 30, 2016, 07:28:31 AM

Quote

If I had a dollar for every time I did that, well, lets just say I would have a few dollars.

If I had a dollar for every time a woman told me I wasn't attractive, they'd eventually find me very attractive.  ;D

Ralph

Title: Re: cannot Validate License
Post by: johnp on September 30, 2016, 07:17:39 PM

That date and time has caught me too  :)