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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: sadic on September 15, 2016, 11:05:01 PM

Title: 3300 MXE III MiVoice
Post by: sadic on September 15, 2016, 11:05:01 PM

Hello there,

I was using Mitel Streamline attached to 3300 MXE III (MiVoice) for IP phones. The problem I have is that the IP phone is resetting, but not simultaneously. I looked at it in Maintenance logs and it said "Device move detection The IP device, DN 428 moved from CDP L2 MAC 04:18:D6:AE:30:B7, CDP port br0, CDP LP IP address192.168.80.234 to CDP L2 MAC Unstable, CDP Port Unstable, CDP L2 IP address:"

Any ideas.

thanks.

Title: Re: 3300 MXE III MiVoice
Post by: VinceWhirlwind on September 15, 2016, 11:35:17 PM

I blame the cabling.

Title: Re: 3300 MXE III MiVoice
Post by: acejavelin on September 16, 2016, 09:13:12 AM

Quote from: sadic on September 15, 2016, 11:05:01 PM

Hello there,

I was using Mitel Streamline attached to 3300 MXE III (MiVoice) for IP phones. The problem I have is that the IP phone is resetting, but not simultaneously. I looked at it in Maintenance logs and it said "Device move detection The IP device, DN 428 moved from CDP L2 MAC 04:18:D6:AE:30:B7, CDP port br0, CDP LP IP address192.168.80.234 to CDP L2 MAC Unstable, CDP Port Unstable, CDP L2 IP address:"

Any ideas.

thanks.

Normally when I see Unstable it is a connection issue, a switch loop, redundant/aggregation link switching or routing traffic "oddly" , but since these units are on Streamline the chances are lower that is the case (assuming they are co-located with the 3300). I would verify networking for switchloops and reboot the Streamline unit.

TBH, if I see a Streamline unit fail, it is usually a hard failure like 12 ports go dead, rarely intermittent issues if at all.

Title: Re: 3300 MXE III MiVoice
Post by: sadic on September 18, 2016, 09:36:19 PM

Thanks for the reply, we tried already to re-cabling all ip phone but still the same issue. I think the problem is the steamline unit.