Mitel Forums - The Unofficial Source
Mitel Forums => Mitel Software Applications => Topic started by: VinceWhirlwind on September 15, 2016, 03:13:35 AM
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In your MiCollab Client, if you go to "Manage Account", you can click on the little gear symbol and get a "Phone Connection" window which allows you to "connect" MiCollab to the phone which gives you a kind of GUI for configuring your phone keys.
Some time ago, all the people who used this functionality (which isn't a large proportion of the users) say they all lost it and it no longer connects.
I'm thinking of the first two obvious things:
1/ We upgraded all controllers to v7.2, but the MiCollab is still on v6
2/ The Windows guys are always changing stuff on the desktops, not to mention Windows updates, so maybe it is a changed security setting?
Before I try flicking this to the Windows guys, does anybody think 1/ could be the problem? Or something else?
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I didn't know you could do that. :)
I guess I'm more of the "Windows" guy for my department but I handle the phone stuff as well. I'm running a Insider Preview build of Windows 10 Pro with all of the latest updates and I'm able to connect to my phone and view/edit buttons as you described. My vote is that the controller upgrade is to blame.