Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: drumster34 on August 25, 2016, 10:53:26 AM

Title: Connecting to pre 6.0 versions with newest admin and diagnostics release
Post by: drumster34 on August 25, 2016, 10:53:26 AM
Hi all. I was wondering if there is a way to connect to pre 6.0 db versions with the newest release of System Administration and Diagnostics. All of the db plugins are there but we are unable to connect remotely to anything before release 6.0, in fact we can't even open backups that are pre 6.0. Is there an additional plugin needed and/or is there a way to run an older version of admin and diagnostics side by side with the newest one on the same PC? Thanks in advance
Title: Re: Connecting to pre 6.0 versions with newest admin and diagnostics release
Post by: Tech Electronics on August 25, 2016, 12:27:15 PM
drumster34,

I don't seem to be having that problem at all. Are you sure that you have all the plugins for each database version you are trying to log into?

Thanks,

TE
Title: Re: Connecting to pre 6.0 versions with newest admin and diagnostics release
Post by: drumster34 on August 25, 2016, 01:48:34 PM
Yes, I have verified. We have been having this problem since the update. Do you know of a way to have more than one admin and diag instance installed on the same pc?
Title: Re: Connecting to pre 6.0 versions with newest admin and diagnostics release
Post by: Tech Electronics on August 25, 2016, 02:01:22 PM
drumster34,

No, it will only allow the one that I know of.

Sorry,

TE
Title: Re: Connecting to pre 6.0 versions with newest admin and diagnostics release
Post by: dwayneg on August 25, 2016, 02:30:29 PM
Did you install the right plugins (64 bit vs 32 bit).  When you clickhelp/about (question mark top right) do you see all those versions?
Title: Re: Connecting to pre 6.0 versions with newest admin and diagnostics release
Post by: drumster34 on August 25, 2016, 03:17:47 PM
dwayneg,

Yes. I have only ever used the 32 bit versions and yes I verified that the plugins are there.

Thanks for the response!
Title: Re: Connecting to pre 6.0 versions with newest admin and diagnostics release
Post by: Tech Electronics on August 25, 2016, 03:33:47 PM
drumster,

It sounds as though you need to uninstall and reinstall all the software.

Sorry,

TE
Title: Re: Connecting to pre 6.0 versions with newest admin and diagnostics release
Post by: acejavelin on August 25, 2016, 07:21:04 PM
Quote from: drumster34 on August 25, 2016, 01:48:34 PM
Yes, I have verified. We have been having this problem since the update. Do you know of a way to have more than one admin and diag instance installed on the same pc?
I run some of the "old" software in a VirtualBox installation of Windows XP, it works fine... VirtualBox and a Windows XP machine are my savior for a lot of things.

I don't know if you are doing this, but do NOT try to install the old db studio software with the new MSAD application installed, it will have bad consequences. Make sure you are using the correct plug-ins only.

If you are still having issues, I recommend the same as TE, uninstall all programs and plugins, and reinstall as needed.