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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: synthesis on August 14, 2016, 06:07:32 AM

Title: ACD agents getting more calls than other agents
Post by: synthesis on August 14, 2016, 06:07:32 AM

Hello. Some ACD agents have stated that they are getting more calls than other agents. Which settings in the MCD 3300 Embedded System Manangement, should be changed, in order to ensure that calls are distributed evenly between agents?

Title: Re: ACD agents getting more calls than other agents
Post by: sunspark on September 12, 2016, 07:53:44 AM

Hi;

Check the ACD Skill Level in "ACD Agent Skill Groups"

Value betwenn 1 to 500

1: more calls
500 : less calls.