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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: Ryskie on August 11, 2016, 07:20:59 AM

Title: Hunt group - Mute and beeping on active calls when a new call comes in.
Post by: Ryskie on August 11, 2016, 07:20:59 AM

Mitel 5000

We have an issue with a user within a hunt group, where by when both users are busy on the hunt group and another call comes in, on one of the users they get three beeps then a mute for their active call for roughly 3 seconds, then they get audio back for the active call.

I have turned off all camp on flags for the user and hunt group.

Running Mitel_5000_6_0_SP_2_PR1

Title: Re: Hunt group - Mute and beeping on active calls when a new call comes in.
Post by: Tech Electronics on August 17, 2016, 06:11:57 PM

Ryskie,

Is this a 3rd party headset?

Thanks,

TE

Title: Re: Hunt group - Mute and beeping on active calls when a new call comes in.
Post by: Ryskie on August 18, 2016, 03:38:31 AM

No, Its no headset just on the hand piece.

Title: Re: Hunt group - Mute and beeping on active calls when a new call comes in.
Post by: Tech Electronics on August 18, 2016, 05:58:53 AM

Ryskie,

So you have turned off Hunt Group Camp-On Audio Indications and/or Camp-On Indications on that phone and it is still getting camp-on tones when a call is waiting in the Hunt Group or at their phone?

Thanks,

TE

Title: Re: Hunt group - Mute and beeping on active calls when a new call comes in.
Post by: Ryskie on August 19, 2016, 05:55:34 AM

Correct, i have turned of all user camp ons and hunt group camp ons.

Thanks

Ryan

Title: Re: Hunt group - Mute and beeping on active calls when a new call comes in.
Post by: Tech Electronics on August 19, 2016, 07:35:09 AM

Ryskie,

Is it always the same user or does the issue alternate between the two?

If the problem only happens on one of them then try a copy/paste of the phone without the issue and see if that fixes it; doubtful but worth a try.

If that doesn't work and it is only happening on one of them then try swapping out the phone with a new one and see if that fixes the problem.

Thanks,

TE

Title: Re: Hunt group - Mute and beeping on active calls when a new call comes in.
Post by: Ryskie on August 19, 2016, 11:53:39 AM

Hi,

This is just for the one user, i have copied / pasted from one working.

i have also swapped out the phone, problem stays with the user profile. I have recreated the profile, same problem.

Have even tried to swap the data port where the phone plugs into, has made no difference.

Its not an easy one, i think the next step may be upgrade  :-X

Thanks

Title: Re: Hunt group - Mute and beeping on active calls when a new call comes in.
Post by: Tech Electronics on August 19, 2016, 05:34:52 PM

Ryskie,

Are you the vendor of the customer? If you are the customer then get your vendor on site as they may see something that you are not.

Thanks,

TE