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Mitel Forums => Mitel Software Applications => Topic started by: iggypops on August 08, 2016, 11:52:08 PM

Title: Contact Center Client allow Callbacks button to Supervisors
Post by: iggypops on August 08, 2016, 11:52:08 PM

Hi,
We have following roles in Contact Center: System-wide Administrators, Supervisors, Agents.
Currently, in CCM client, under "Real Time" ribbon tab, "Callbacks" button is not visible to anyone except System-wide Administrator.

I could not find any option for allowing viewing CallBacks in "Your Site Explorer" > Security roles section.
Is viewing callbacks in CCM Client possible for non system administrators like supervisors?

Title: Re: Contact Center Client allow Callbacks button to Supervisors
Post by: iggypops on August 09, 2016, 12:01:38 AM

Just figured it out.
Needed to assign IVR Routing Device Configuration, Enterprise Configuration, IVR Routing Workflow Configuration with "Allow Read Access" radio option selected.