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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: julienhautot on July 22, 2016, 11:36:05 AM

Title: Phone Display
Post by: julienhautot on July 22, 2016, 11:36:05 AM

Hi all

i am looking for little help on 5020 Softphone on Micollab CLient
i am trying to present the calling number on a supervised transfert

call are going througth NPM Call Flow (schedule and supervised transfert with busy and no answer handling)

do you have a solution or hack to display the calling number before answering ?

Title: Re: Phone Display
Post by: sarond on July 22, 2016, 07:12:59 PM

The thing I can think to try setting COS Option 'Display Held Call ID on Transfer' to yes.

Title: Re: Phone Display
Post by: julienhautot on July 26, 2016, 05:16:00 AM

already set to yes

work fine for blind transfer and supervised transfer after answer but not before answering  :(

Title: Re: Phone Display
Post by: sarond on July 26, 2016, 05:26:51 AM

Is it enabled on all the COS all the way through anything it touches, trunk, station etc...