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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: rqueue on June 24, 2010, 05:00:36 PM

Title: Outbound Reports Mitel 3300ICP
Post by: rqueue on June 24, 2010, 05:00:36 PM

Why do I see XXXX for specific users for the outbound dial # in user outbound reports?  It is only on 1 or 2 extensions out of 10 that I see this on.  Are these extension to extension calls or calls that have recalled to that extension for some reason?

SCM-software contact center

Title: Re: Outbound Reports Mitel 3300ICP
Post by: v2win on June 24, 2010, 06:43:51 PM

What reporting package are you using?

Title: Re: Outbound Reports Mitel 3300ICP
Post by: rqueue on June 24, 2010, 06:52:23 PM

SCM-software contact center

Title: Re: Outbound Reports Mitel 3300ICP
Post by: Chakara on June 25, 2010, 01:20:17 AM

  Are you using the COS for the trunks and extensions for the ones the work and don't work?

  -Chak

Title: Re: Outbound Reports Mitel 3300ICP
Post by: ralph on June 25, 2010, 07:59:35 AM

Can you post the raw SMDR for us?
The command is "logs read SMDR new 10"

Ralph

Title: Re: Outbound Reports Mitel 3300ICP
Post by: rqueue on June 25, 2010, 01:20:31 PM

You will see in the attached.  User x4277, Login is 7277 then 4277 is repeated or sometimes displays XXXX or as expected the CID. 

i.e.

05/04 04:00P 0000 04:58 T7001 005 4277 7277 4277