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Mitel Forums => Mitel Software Applications => Topic started by: HungryHippo on July 15, 2016, 08:25:09 AM

Title: ALM0030 - Data collection
Post by: HungryHippo on July 15, 2016, 08:25:09 AM

Hi,

Any idea why im getting this error - Minor   ALM0030 - Data collection   7/15/2016 2:48 AM          Mitel,SMDR timeout     Data collection". I changed the timeout to 15 min and im not getting as much notification as before but there are still 5 or 6 instance through out the night and it only happens after midnight. Our scheduled is set to 24/7 so not sure on this. Thanks in advance!

Title: Re: ALM0030 - Data collection
Post by: lundah on July 15, 2016, 09:56:29 AM

If MiCC doesn't receive any SMDR data from the PBX within the timeout period, it will throw up that alarm. Either extend your timeout, or adjust your schedule.

Title: Re: ALM0030 - Data collection
Post by: HungryHippo on July 16, 2016, 02:40:08 AM

I see since there are fewer calls that comes in around that time then there is no data coming in from the pbx and thus the alarm.