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Mitel Forums => Mitel Software Applications => Topic started by: wheels496 on July 07, 2016, 07:32:02 AM

Title: Multimedia contact centre-setting up chat
Post by: wheels496 on July 07, 2016, 07:32:02 AM

Hello

Our organisation has the above product.  Another team has installed the multimedia contact centre on a server and the default chat page works.

I have been asked to investigate how to integrate the chat with share point, as an internal test, followed by setting it up on our web site.

I have tried setting up a local page, on the same server, without using reverse proxies, as well as a web site on my local machine, using reverse proxies.  Unfortunately l neither works.  The only support I have is the multimedia contact centre installation and deployment guide.

I have been told that Mitel don't offer support for integrating this into other web sites.

Can anyone advise?

Thanks

Title: Re: Multimedia contact centre-setting up chat
Post by: imanm93 on May 12, 2019, 07:10:08 AM

same problem
have you find any answer?

Title: Re: Multimedia contact centre-setting up chat
Post by: Ericlaracuente on May 14, 2019, 10:54:23 PM

Without knowing lots of specifics from your network/configuration it's hard to provide support byond what's offered in the documentation.

Now I do know that Mitel does offer pro support services for integrations and other customizationa for Contact Center Chst, consult with your channel partner.