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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: MrNitch on June 27, 2016, 05:59:10 PM

Title: ACD Hunt Group Setup
Post by: MrNitch on June 27, 2016, 05:59:10 PM

Hey everyone, I am trying to setup a hunt group that rings on some local digital phones AND some offnode devices. I am having an issue implementing as the local digital phones phones do not belong to anyone in particular and I will not be able to rely on the office staff to log into the ACD huntgroup on every phone as there are many and shared by many different people on the sales counter. Currently I have a ACD Hunt group configured with a hunt group members list consisting of a digital phone extension list containing the sales counter digital phones and a ACD extension list. The issue is only the logged in agent phone rings the digital phones get the camp on notification and cannot answer the call. Any suggestions on how I should change the setup so I can have off node devices answering calls with the digital phones?

Thank you guys!

Title: Re: ACD Hunt Group Setup
Post by: DND ON on June 27, 2016, 06:30:51 PM

You can add off-node devices to a Hunt Group Members extension list, and use that extension list as the hunt group member.

Can you get into a little more detail about what you need to accomplish? I have many ACDs spanning nodes and might be able to think of a solution.

Title: Re: ACD Hunt Group Setup
Post by: MrNitch on June 28, 2016, 05:02:03 PM

You were spot on, Hunt Group Members extension list did exactly what I was attempting to do, to incorporate both groups of devices into one huntgroup.

Thank you
Kenny