Mitel Forums - The Unofficial Source
Mitel Forums => Mitel Software Applications => Topic started by: BlackSunshine on June 23, 2016, 11:33:53 AM
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I have teleworker on vMBG in DMZ version 9.2.0.3....... MiVoice version 7.0 SP 1 PR 2. Teleworker works fine if the remote end has no router. If I take the phone and connect it directly to Broadband/DSL audio works fine. If I add a router to remote side I lose my audio stream. I have tried ZyXel and TP Link routers. What do I need to open on the routers to allow audio traffic. Doesn't make sense to have to make adjustments on a $90 router
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you shouldn't need to make any adjustments at all, no-one does, the nat traversal is part of MBG if you have licenses.
check your event logs, make sure you don't have license failure alarms.
Otherwise, make a test call, grab /var/log/tug/tug.log (from the 'view log files' panel) and contact support (or share them so I can take a look).
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I will test the TUG but it looks like it wouldn't connect at all router or no router if it was a license issue