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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: berkley on June 17, 2016, 04:40:23 PM

Title: Blocking Calls By Incoming CID
Post by: berkley on June 17, 2016, 04:40:23 PM

Is there a way to block calls by inbound CID?
Any help would be appreciated.

Title: Re: Blocking Calls By Incoming CID
Post by: dwayneg on June 17, 2016, 04:58:50 PM

You can pass all the calls through a CALL ROUTINGTABLE.  Build one where CALL ROUTING KEY is OUTSIDE PARTY NUMBER.  Put in all your exception numbers and send them to a destination with "Not In Service" announcement or device that rings open, or even nothing.  At the bottom of the list put a + for ANY OTHER NUMBER and E for EMPTY (no caller ID) and send those to your DID table, STAR app or main ring in destination.  Remember you're looking for exact match (usually 10 digits)...if your carrier sends a leading 1 as some SIP providers do, add that also.

Title: Re: Blocking Calls By Incoming CID
Post by: berkley on July 05, 2016, 11:08:51 AM

I apologize for late response.

You were right on the money!!!!
Thank You!!

Title: Re: Blocking Calls By Incoming CID
Post by: irongladiator on July 26, 2016, 02:52:07 PM

Hey Guys,
I realize I'm a bit late to this party  8), but wanted to share my guide on how to configure the blocking of specific numbers on the MiVoice Office 250/Mitel 5000.

Enjoy!

Thanks,
-Iron

Title: Re: Blocking Calls By Incoming CID
Post by: Tech Electronics on July 27, 2016, 07:55:01 AM

Irongladiator,

Nice document you have there. Have you ever tried sending it to a phantom that was in DND and then setting the flag Receive Busy Instead of Do-Not-Disturb so the caller gets an alert tone for busy and they are not allowed to camp-on. That way you don't have to tie up a voice processor port on systems that get hit a lot with calls you want to just hang up on.

Thanks,

TE

Title: Re: Blocking Calls By Incoming CID
Post by: Jack on May 26, 2020, 04:57:19 PM

Thank you for that handy guide irongladiator!  I had done this a few years back and everything was set up properly, but I just needed to drag the newly added numbers to be blocked above the + and the E entries in the Call Routing Table I had previously created.

An important note to anyone setting this up.  The + and E entries in the Call Routing Table must be at the bottom of the list of numbers.