Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: consta on June 15, 2016, 10:00:18 PM

Title: Mitel 3300 cx keeps rebooting
Post by: consta on June 15, 2016, 10:00:18 PM

Good day team i'm having an issue with this 3300 cx which keeps booting, it has one E1/T1 and a 4 CIM port card on there.
 here's a copy of the captured log..



Appying the Default Dsp Business Option
copying file /sysro/DspConfig/DSP_Default/DSPType3300.txt -> /sysro/DspConfig//DSPType3300.txt
copying file /sysro/DspConfig/DSP_Default/DSPTypeCX.txt -> /sysro/DspConfig//DSPTypeCX.txt
copying file /sysro/DspConfig/DSP_Default/DSPTypeEmerald.txt -> /sysro/DspConfig//DSPTypeEmerald.txt
copying file /sysro/DspConfig/DSP_Default/DSPTypeMXe.txt -> /sysro/DspConfig//DSPTypeMXe.txt
Dsp Config Filename: "/sysro/DspConfig/dspConfig3XXX.txt"
Dsp Card Type Filename: "/sysro/DspConfig/DspCardTypeCx.txt"
Dsp Type Filename: "/sysro/DspConfig/DSPTypeCX.txt"
Dsp Static Loading Filename: "/sysro/DspConfig/Loading3XXX.txt"
StartUp - Booting DSP card in slot 1 (1-based)

machine check
Exception next instruction address: 0x0019906c
Machine Status Register: 0x0004b030
Condition Register: 0x20000848
Task: 0x3a9d000 "tAppStartup"

ignore dup exception

machine check
Exception next instruction address: 0x0019906c
Machine Status Register: 0x0004b030
Condition Register: 0x20000848

program
Exception current instruction address: 0x00000000
Machine Status Register: 0x0008b032
Condition Register: 0x40000048
Task: 0x3a9a900 "SysPreMort0"

ignore dup exception

program
Exception current instruction address: 0x00000000
Machine Status Register: 0x0008b032
Condition Register: 0x40000048
Task SysPreMort0 being deleted while ACTIVE
Raised Critical Alarm on Stale Tasks
RaiseAlarm alarm severity critical, forcing machine shutdown
WARNING-System shutdown requested by task: tTMonitor
Critical Alarm being raised upon detecting the following task suspended: tAppStartup taskId 0x3a9d000 crash time WED JUN 15 16:36:43 2016

Title: Re: Mitel 3300 cx keeps rebooting
Post by: ralph on June 16, 2016, 06:49:59 AM

Unfortunately I can't interpret the logs.
Does the machine come up and run at all?
I'd suspect hardware 1st.
I may want to change out the E1 card first to see if that takes care of it.

Ralph

Title: Re: Mitel 3300 cx keeps rebooting
Post by: x-man on June 16, 2016, 07:44:50 AM

+1 on the E1 card. we had one that caused the system to crash and burn. Took the faulty card out and it came right back up.

Title: Re: Mitel 3300 cx keeps rebooting
Post by: lundah on June 16, 2016, 09:43:22 AM

Usually if a controller resets while loading the DSP's, it's a bad DSP module. I'd try replacing whatever module is installed after MMC slot 1 first, then if no change, replace the one in slot 1.

Title: Re: Mitel 3300 cx keeps rebooting
Post by: consta on June 18, 2016, 12:32:27 AM

Sorry team for the late repost. the system is up and running,  indeed it was a faulty E1 card. soon as I replaced it system is fine.
Thanks once again for this great team work.!!!