Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: Dogbreath on June 13, 2016, 05:32:50 AM

Title: Which agents are logged in?
Post by: Dogbreath on June 13, 2016, 05:32:50 AM

ACD hunt group configured with "Use ACD Agent IDs" to Yes. 10 agent IDs configured. ACD Agent Toggle key programmed.
So now I've told people to log in, but how can I tell who is logged in? I can use the "View extension" system command but that's tediously manual. Is there something I've missed in SAD or DBP?

Title: Re: Which agents are logged in?
Post by: IPInstaller on June 13, 2016, 08:14:52 AM

Hi Dogbreath.

Mitel's MiContact Centre Office (CSM) will do this well. Alternatively, Mitel/Xarios Phone Manager will give indication of who is logged in next to the person's name.

As far as I know, there is nothing is SADS to view this.

IPI

Title: Re: Which agents are logged in?
Post by: Dogbreath on June 14, 2016, 12:25:11 PM

Shame. Loads of useful stuff in SAD and then they miss obvious stuff like this.

Title: Re: Which agents are logged in?
Post by: Tech Electronics on June 15, 2016, 07:59:05 AM

Dogbreath,

Typically those types of features require the OAI licensing to be purchased along with a more robust reporting package. This is a marketing and sales tactic not an engineering oversite. Could they do it, sure. Would anyone purchase the other licensing and software if it could; some would but most probably would not.

Thanks,

TE