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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: berkley on June 08, 2016, 07:13:51 AM

Title: MiVoice 250 - Extension number being sent to SIP provider
Post by: berkley on June 08, 2016, 07:13:51 AM

I have a Mitel 250. We have control of out bound CID. The provider tells me that I am sending them extension number along with the number I want to send. Is there a way to stop sending the extension number? The system has the latest software.

Title: Re: MiVoice 250 - Extension number being sent to SIP provider
Post by: acejavelin on June 10, 2016, 09:44:32 AM

I moved this to the Mitel 5000 area, it may get more of response here than in the SIP area since the MiVoice Office 250 is the "new" name for the Mitel 5000.

If the extension information showing up to on the destination caller ID, or is the just the carrier seeing it, and is it causing a problem?

Title: Re: MiVoice 250 - Extension number being sent to SIP provider
Post by: Tech Electronics on June 10, 2016, 12:35:17 PM

Berkley,

Depending on what type of Trunking that you have [SIP or ISDN] you will need to find the CO Trunk Group associated with Outbound Calling. Once you have done that then look for the following and make sure it is set to No.

Send Station Extension/Username to Attached PBX: No

Thanks,

TE