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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: serdaronceken on June 04, 2016, 11:19:46 AM

Title: MiVoice Business Console (Audio Problem On Outgoing External Calls)
Post by: serdaronceken on June 04, 2016, 11:19:46 AM

Hello,

I have MiVoice Business with Ax Controller. Release Level 7.2 and active software load 13.2.0.17
276 analog user, 20 ip user, 1 mivoice business console and 2 Isdn Pra line is working on system.

My problem about MiVoice Business Console...  when i call from console to extension or extension call to console no problem.
but when i call to external numbers, i can see far end ringing and call connected  but i can't hear voice?

What is problem???

Title: Re: MiVoice Business Console (Audio Problem On Outgoing External Calls)
Post by: ralph on June 04, 2016, 05:29:48 PM

What type of trunks are you using?
If you're using SIP then I would check to be sure you're console is on the same subnet that the rest of your phone are on.
Or be sure that the SIP SBC can reach the keypad.

Ralph

Title: Re: MiVoice Business Console (Audio Problem On Outgoing External Calls)
Post by: martyn on June 07, 2016, 07:11:46 AM

Yep, as Ralph indicated, you have a routing problem. If the SIP provider SBC doesn't have a route to the PC on the data subnet then you will end up with one way audio. Also the fact that internal calls don't work either even further highlights this.