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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: hebeme on May 18, 2016, 10:01:46 PM

Title: 3300 emem issue
Post by: hebeme on May 18, 2016, 10:01:46 PM

anyone have this issue? I can leave messages but the user can not retrieve messages. It just says "please dial the extention to leave a message"  sometimes It will even say "this is your wake-up call"

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Title: Re: 3300 emem issue
Post by: VinceWhirlwind on May 18, 2016, 10:15:13 PM

What happens if the user presses "*" when the "Leave a message" message starts?

Title: Re: 3300 emem issue
Post by: hebeme on May 18, 2016, 10:17:34 PM

Sometimes it will ask them to enter a mailbox then they can check their messages.

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Title: Re: 3300 emem issue
Post by: hebeme on May 18, 2016, 10:31:19 PM

Can leave messages all day it's strange.  It's like when I dial the hunt group it's not getting the extention number.   Integration is messed up.  Anyway to force it like ONS integration *3 *6?

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Title: Re: 3300 emem issue
Post by: acejavelin on May 19, 2016, 11:32:59 AM

Is this extension part of a MDUG? That can cause issues...

I would do a ccs trace and see what is being presented to the voicemail port, there really isn't a way to break or change the integration with the emem.

Title: Re: 3300 emem issue
Post by: ralph on May 20, 2016, 12:05:58 PM

This could happen if the COS of the extensions are not marked for voice mail.   Usually it won't let you assign non-VM ports to a VM hunt group.

It could also happen if you don't have the hunt group set to "Voice Mail".

It could also happen if you're in a cluster and the VM is in a different system than the phone and the "Shared System Options" are not set correctly.


Ralph

Title: Re: 3300 emem issue
Post by: hebeme on May 20, 2016, 01:28:34 PM

Ralph -  "COS of the extensions not marked for voice mail"  What do you mean by this?  User Extention COS should have "yes" instead of "no" for  option COV/ONS/E&M Voice Mail?

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Title: Re: 3300 emem issue
Post by: ralph on May 20, 2016, 05:34:50 PM

Quote

User Extention COS should have "yes" instead of "no" for  option COV/ONS/E&M Voice Mail?

Not the users but the vm ports.

Ralph

Title: Re: 3300 emem issue
Post by: hebeme on May 20, 2016, 05:43:50 PM

Verified both of those are setup correctly and this isn't a cluster just an AX controller with 3300 software on it.

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Title: Re: 3300 emem issue
Post by: hebeme on June 04, 2016, 10:10:28 AM

Checked the programming on my other systems and its the same programming on all them.  This is the only one out of 25.  It's odd.

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