Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: nrgymover on May 13, 2016, 12:32:10 PM

Title: Mitel 5000 - Mitel Unified Communicator Express - phone password
Post by: nrgymover on May 13, 2016, 12:32:10 PM

Hey guys,

I'm trying to install software called Tapilink on a pc.  To do that I need to install UnifiedCommunicatorExpress_3.3.54.msi first.  I am unable to pass a certain point in the setup.  I have everything correct except for the 'Phone Password'.  I can easily reset this on my Mitel 5000 phone system however it doesn't seem to work.  The part I have circled in the picture is where I'm stuck.  How to I set the phone password.  Going to Voice Processor > Devices > Mailboxes > 6468 and resetting the 'passcode' doesn't work.

Patrick

Title: Re: Mitel 5000 - Mitel Unified Communicator Express - phone password
Post by: bluewhite4 on May 13, 2016, 12:48:51 PM

This password is set on the phone itself via the SuperKey, and not through the controller.

Title: Re: Mitel 5000 - Mitel Unified Communicator Express - phone password
Post by: nrgymover on May 13, 2016, 01:13:50 PM

I have Mitel 5320e phones.  I tried to look up Superkey but I still don't know how to configure the password.  Do I have to go into the phone system AWP page.  Can you please elaborate.  Thank you.

Title: Re: Mitel 5000 - Mitel Unified Communicator Express - phone password
Post by: bluewhite4 on May 13, 2016, 02:08:13 PM

If you use the blue Menu button, it should be under/within a PC Connectivity section.

You then have to enable it, and set the password for each phone.

Title: Re: Mitel 5000 - Mitel Unified Communicator Express - phone password
Post by: Tech Electronics on May 13, 2016, 03:01:21 PM

Nrgymover,

To change the password on a phone attached to a Mitel 5000 it is under the extensions programming.

System > Devices and Feature Codes > Phones > {extension} > password

Typically it is the same as the original programmed extension number. That is if the extension was originally created as 1000 then changed to 1234 then the password would still be 1000.

Thanks,

TE

Title: Re: Mitel 5000 - Mitel Unified Communicator Express - phone password
Post by: nrgymover on May 16, 2016, 11:18:51 AM

Thanks everyone.  Tech Electronics had it right.  I was changing the password in the 'Voice Processor' area which is the wrong area.