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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: Felix on May 11, 2016, 10:11:35 AM

Title: Mitel 5624 WiFi Handset unable to make internal calls but can dial to it.
Post by: Felix on May 11, 2016, 10:11:35 AM
Hi,

I am having an issue with a new Mitel 5624 WiFi handset. I have logged this phone on with the correct credentials and the phone is in service.

I can dial the extension internally and externally but when I try to dial out from the handset, either internally or to an external number I get "Call Failed"

I can ping the PBX and also connection to the 5624 GUI. In here the logs are showing the following incident.

2016-05-11 15:55:30.560,250 - Call disconnected. Cause: 0x29

Could anyone help me with this and see what could be causing this issue?

Thanks all