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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: vtuggle on May 10, 2016, 10:40:37 AM

Title: Factory Reset 5320e IP Phone
Post by: vtuggle on May 10, 2016, 10:40:37 AM

I've been searching on how to factory reset a 5320e. I've followed the instructions and the programmed ext continues to appear....Tools and features....restore defaults....confirm////What step am I missing?

Title: Re: Factory Reset 5320e IP Phone
Post by: dwayneg on May 10, 2016, 11:03:11 AM

Phone gets ext from matching its MAC address with the one stored in the PBX.   So you'd need to go into SYSTEM/DEVICES AND FEATURE CODES/PHONES/<ext>/IP SETTINGS/NETWORK CONFIGURATION and clear the MAC there.  If you don't have a new MAC you could shortcut by just going to SYSTEM/DEVICES AND FEATURE CODES/PHONES, when you see the list of phones in right pane just right-click and choose CLEAR PIN REGISTRATION.