Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: berkley on May 10, 2016, 07:11:03 AM

Title: Issue with transfering to ACD Hunt Group
Post by: berkley on May 10, 2016, 07:11:03 AM

When one of the members of the call center transfers a call to the ACD hunt group, if all operators are on a call the call returns to the transfering extension instead of the mailbox.
They are using Agent ID's. System is 6.0

Thanks!!

Title: Re: Issue with transfering to ACD Hunt Group
Post by: Tech Electronics on May 10, 2016, 07:41:00 AM

Berkley,

You may want to verify that Camp-Ons are allowed on the Hunt Group in question.

System > Devices and Feature Codes > Hunt Groups > {ACD Hunt Group} > Camp-Ons Allowed: Yes

Thanks,

TE

Title: Re: Issue with transfering to ACD Hunt Group
Post by: dwayneg on May 10, 2016, 10:55:25 AM

And make sure HG has a mailbox with same extension, and that VM pilot number is the RECALL destination within the HG, also RECALL TIMER appropriate to expectations.