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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: julien on May 04, 2016, 03:59:22 PM

Title: Caller ID phone number not showing up
Post by: julien on May 04, 2016, 03:59:22 PM

Hi there,

I have a Mitel 3300 PBX with MyVoice Business 7.2.

We just upgrade the firmware form a very old version to 7.2, but since we moved to the newer version, we don't see the phone number on inbound calls (only the name is showing up).

I would like to have both info showing up for inbound calls.

Would someone be so nice to help me with this?

Best,

Julien

Title: Re: Caller ID phone number not showing up
Post by: ralph on May 04, 2016, 04:03:25 PM

Check the caller ID settings in the COS of both the user and the trunks.

Ralph

Title: Re: Caller ID phone number not showing up
Post by: julien on May 04, 2016, 04:21:29 PM

Hi Ralph,

Yeah, I figured that would be in COS but not sure what to look for.

My guess is, that should be listed under display.

Here's what my cos display trunks looks like

https://drive.google.com/open?id=0BySxRGalOA3ANlVkanpyS3FmejQ (https://drive.google.com/open?id=0BySxRGalOA3ANlVkanpyS3FmejQ)