Mitel Forums - The Unofficial Source
Mitel Forums => Mitel Software Applications => Topic started by: benheslop on April 29, 2016, 07:33:25 AM
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Hi
In Ignite I have requeue timer set to 7 days and ring timer set to the same. However if an advisor picks an emails and does not click accept it sits in their inbox in a ringing state. This will then only stay there for 15 mins before requeueing.
How can I get around this?
Regards
Ben