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Mitel Forums => Mitel Software Applications => Topic started by: VinceWhirlwind on April 28, 2016, 01:02:50 AM

Title: Forwarded calls going to voicemail
Post by: VinceWhirlwind on April 28, 2016, 01:02:50 AM

If extn.1111 is forwarded to extn.2222, and if extn.2222 is forwarded to Nupoint voicemail 6000.
 
Calls to 2222 get the "hello, blahblah, leave a message".
Calls to 1111 get "welcome to the message centre - please enter a voicemail box".
 
I don't want callers getting that. How can I get callers to 1111 to be forwarded to 2222 and then just go to their voicemail if that's where 2222 would like it to go?

Title: Re: Forwarded calls going to voicemail
Post by: sarond on April 28, 2016, 05:16:46 AM

If you go to the mailbox in NPM web you should get an advanced option.
Click this and it show more option.
You want to add 1111 as an alternate extension.

Title: Re: Forwarded calls going to voicemail
Post by: VinceWhirlwind on April 29, 2016, 02:01:48 AM

I could swear I tried that....
Let me try it again.