Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: Suavie on April 21, 2016, 02:32:50 PM

Title: Mute Button beeps when pressed
Post by: Suavie on April 21, 2016, 02:32:50 PM

Customer is complaining that when the mute button is pressed it beeps (only once). This is the first time I noticed it or had a complaint about it. They have a MiVoice 250 (Mitel 5000) with 8568 digital phones.

The troubleshooting I did so far, was checked the System > Flag > Disable Mute Confirmation Tone. It's not the confirmation tone. I checked Station Flags and Features and can't find what it could be. It's probably something right in front of me. Anyone have any ideas? Thanks in advance.

Title: Re: Mute Button beeps when pressed
Post by: Tech Electronics on April 22, 2016, 07:53:52 AM

Suavie,

Mine only does it if the Disable Mute Confirmation Tone is set to No. When it is set to Yes then I don't hear it on the Mitel 5000 phone. In either case I don't hear it on the far side of the conversation.

System > Flags > Disable Mute Confirmation Tone: Yes

Which side is hearing this and what version of software is the system running?

Thanks,

TE

Title: Re: Mute Button beeps when pressed
Post by: k.parrent on September 02, 2016, 09:18:30 AM

Suave
Did you find a resolution to this?
I have a customer with a mix of 8568/8528 phones. They are on R6.1 and they are telling me that they hear a beep when mute and unmute are pressed during intercom calls. I have called in from the outside and had them mute and unmute and I hear nothing. I have verified that the disable mute confirmation flag is set to yes.