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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: mhumphries on April 12, 2016, 08:27:37 AM

Title: Add Gateway Error Using Option 125
Post by: mhumphries on April 12, 2016, 08:27:37 AM

i have 135 phones on my 3300 and i have about 3 phones that give this error.  i have tried a factory reset but it still fails.  if i static the phone it works fine. 

Title: Re: Add Gateway Error Using Option 125
Post by: ralph on April 12, 2016, 09:00:24 AM

If you set them to static and let them boot, then change them back to DHCP, does that resolve the problem?

Ralph

Title: Re: Add Gateway Error Using Option 125
Post by: mhumphries on April 12, 2016, 11:51:02 AM

i tried it on one of the phones and the first reboot seemed to work, then i tried it again and the 2nd, 3rd, reboots did not work.  so i went back to static and it worked again.

Title: Re: Add Gateway Error Using Option 125
Post by: VinceWhirlwind on April 12, 2016, 07:36:25 PM

Can you copy us the exact text you have in Option125?

Title: Re: Add Gateway Error Using Option 125
Post by: mhumphries on April 13, 2016, 08:24:10 AM

here is everything could pull from this setup.  i also attached the Doc that i followed to setup the DHCP Option.

Title: Re: Add Gateway Error Using Option 125
Post by: sarond on April 13, 2016, 08:31:40 AM

The gateway error wouldn't be part of option 125 I believe.
It is part of option 3 (router).

What if you just set static gateway on the phone?

Title: Re: Add Gateway Error Using Option 125
Post by: sarond on April 13, 2016, 08:43:12 AM

I also ran the config on my pc and the 5th hex is different. (Yours is 46, mine is 49)
It probably won't be an issue but I get the below
000004034969643A697070686F6E652E6D6974656C2E636F6 D3B73775F746674703D3139322E3136382E3139332E323034 3B63616C6C5F7372763D3139322E3136382E3139332E32303 43B

Title: Re: Add Gateway Error Using Option 125
Post by: VinceWhirlwind on April 13, 2016, 07:33:14 PM

Quote from: sarond on April 13, 2016, 08:31:40 AM

The gateway error wouldn't be part of option 125 I believe.
It is part of option 3 (router).

What if you just set static gateway on the phone?

It's frustrating that words like "gateway" and "trunk" are used willy-nilly to describe different things.
I thought this error might be using the word "gateway" in the context of where the handset is registering, but as you say, it could just as well be referring to the router address.
Either way, if it's only happening for 3 devices, it's probably neither of these issues...
 
I notice from your option 125 that you are not assigning the phone to a VLAN via DHCP.
Does this mean your phones are on untagged switchports?
Could it be that those 3 phones are patched to switchports that have a different config?
Still, if it works with IP address set statically, that seems unlikely.
 
I'd swap the phone with another one that is always fine and see if the problem follows the handset, or stays with the connection.

Title: Re: Add Gateway Error Using Option 125
Post by: johnp on April 14, 2016, 07:51:18 PM

FWIW the 5th value is length of string I believe