Mitel Forums - The Unofficial Source
Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: Hershel on April 06, 2016, 03:06:57 PM
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trying to figure out the best way to achieve the desired result.
Here is what the customer has....
Calls placed to a DID ring two phones (Ext 101, 102)
If the call is unanswered it goes to vm101
To do this I created a hunt group with a Phone Extension list (101, 102) as the only member
Recall is set to send the caller to a CRA, which in turn transfers them directly to vm101
This works fine
Customer has now ask for the ability to have calls ring both phone even when they are in use.
I don't believe this is possible using a hunt group but maybe I am wrong.
I was thinking of just routing the DID directly to Extension 101 and adding a secondary extension on Ext 102
Anyone have a better idea?
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To ring both phones even when both are in use:
Create a phantom extension (eg. 201)
Put x201 in the same phone extension list as x101 and x102
Add secondary extension key of x201 to both x101 and x102 and set 'Ring When' to 0
The must have a least 2 Call Keys
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Hershel,
Have you thought about setting up DEE on x101 that rings x102 at the same time?
Thanks,
TE