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Mitel Forums => Mitel Software Applications => Topic started by: VinceWhirlwind on March 31, 2016, 07:28:02 PM

Title: NuPoint Call Director - creating a holding pattern
Post by: VinceWhirlwind on March 31, 2016, 07:28:02 PM

If I don't have any ACD licences on my MCD, can I use the NuPoint Call Director to create a holding pattern?
 
The idea would be -

 - Menu: "Press 1 to leave a msg, press 2 if you want to keep waiting"
 - play a hold message
 - MoH
 - try the original extension again
 - on busy/no answer, hit the menu again
 
Something like that anyway

Title: Re: NuPoint Call Director - creating a holding pattern
Post by: acejavelin on March 31, 2016, 09:25:39 PM

Have you looked into ACD Express Paths (no ACD license requires)?

Title: Re: NuPoint Call Director - creating a holding pattern
Post by: sarond on March 31, 2016, 10:59:28 PM

You should still be able to use ACD 2000 anyway as you don't need to program any agents.
You just create a dummy Agent Group, no agents need to be part of the group.

But I think what you want to achieve is possible using Call Director.