Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: cholzhauer on March 31, 2016, 03:56:16 PM

Title: Odd problem with external phone
Post by: cholzhauer on March 31, 2016, 03:56:16 PM

I have a sales guy who works from home.  Ever since the upgrade to the latest version of 6.1 on Tuesday, when someone calls him, he's unable to hear you, but you can hear him.  If you call back, everything works fine.  This happens on both external and internal calls.  I've toggled the NAT setting on the phone system, but haven't tested to see if it helped. 

We are not using MGB

Anyone have any suggestions?

Title: Re: Odd problem with external phone
Post by: Tech Electronics on April 01, 2016, 08:13:55 AM

Cholzhauer,

Make sure their phone has been properly flashed.

Thanks,

TE

Title: Re: Odd problem with external phone
Post by: cholzhauer on April 01, 2016, 08:37:04 AM

How would I force that to happen?