Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: mkimmer01 on March 24, 2016, 08:06:52 AM

Title: Mitel 5610 Dect Set-up
Post by: mkimmer01 on March 24, 2016, 08:06:52 AM

I could use some help with getting the set-up finished. I think I am pretty close but I keep getting authentication error on the screen of the 5610... Im guessing I have something missing in the Mitel 5000.

I'm trying prepare something for a customer but I have to get mine set up first to test. I need to upgrade the customer firmware as he has an old firmware base unit like 1.04 and the handsets are like 2.0 something.

I have never set this up before and want to make sure I know what I am doing before I help them.

Can anyone help get me further ?

Thanks so much

Title: Re: Mitel 5610 Dect Set-up
Post by: Tech Electronics on March 25, 2016, 04:15:08 PM

Mkimmer01,

 What information do you exactly need?

Thanks,

TE

Title: Re: Mitel 5610 Dect Set-up
Post by: Ryskie on March 31, 2016, 09:26:11 AM

Hi,

i have just set one of these up with no hassle,

Make sure you have a SIP license for the DECT phone and you need to make sure the SIP username and password has been set up correctly both on the Base station and the 5000.

Title: Re: Mitel 5610 Dect Set-up
Post by: acejavelin on March 31, 2016, 09:20:22 PM

@mkimmer01

Do you have the documentation package from Mitel's website? It literally walks you though the process, nearly step by step...

Title: Re: Mitel 5610 Dect Set-up
Post by: cpegeno on April 01, 2016, 08:08:52 AM

There are a few steps in the Mitel document that will lead you astray. Well, The document that I used was missing information.

Title: Re: Mitel 5610 Dect Set-up
Post by: Ryskie on April 01, 2016, 11:15:31 AM

Spoke to soon!

Scenario

Two sites with a VPN to link both networks.

Site 1 has phone system

Site 2 has phones and Pc's connected via the VPN.

Can get the 5610's to register and connect no issues on site 1.

Site 2 however will not register - getting SIP error.

I can ping the phone system from Site 2 without any issues.

Any ideas??

Title: Re: Mitel 5610 Dect Set-up
Post by: acejavelin on April 01, 2016, 11:40:08 AM

Quote from: Ryskie on April 01, 2016, 11:15:31 AM

Spoke to soon!

Scenario

Two sites with a VPN to link both networks.

Site 1 has phone system

Site 2 has phones and Pc's connected via the VPN.

Can get the 5610's to register and connect no issues on site 1.

Site 2 however will not register - getting SIP error.

I can ping the phone system from Site 2 without any issues.

Any ideas??

Ahh... this adds a whole new dynamic to the mix. So Site 2 is a unique subnet? Is the phone attempting to register through the VPN or going to the outside public IP address? Many routers have "SIP" functionality and routing built in, in most cases all SIP-aware functions must be disabled in the routers.

Title: Re: Mitel 5610 Dect Set-up
Post by: Ryskie on April 04, 2016, 07:31:40 AM

Thanks for the reply,

Yes Site 2 is a unique subnet.

It looks like the phone is attempting to register but failing, i will need to check with the router set up, (I didn't have access at the time)

Thanks